01
Knowledge grounding
The agent answers only from your approved sources — help center, policies, order data — with citations. No improvised answers about refunds or pricing.
/ 02 — Service
AI Customer Support Agents
An AI support agent resolves routine customer questions — order status, returns, account issues, product questions — instantly and around the clock, escalating edge cases to your team with full context. Sennova Labs builds agents grounded in your real help content and policies, typically deflecting 60–80% of inbound tickets.
- of tickets resolved without a human
- 60–80%
- first response time
- <10s
- coverage in 30+ languages
- 24/7
/ The symptoms
Sound familiar?
- First-response times measured in hours, not seconds
- The same 20 questions consuming most of your support queue
- Support costs scaling linearly with customer count
- After-hours and weekend tickets piling up untouched
/ What you get
Everything needed to run in production — nothing you don't.
02
System integrations
Live connections to your order management, CRM, and helpdesk so the agent can actually look up an order or process a return, not just talk about it.
03
Escalation design
Clear rules for when the agent hands off to a human, with the full conversation summarized so customers never repeat themselves.
04
Quality monitoring
Every conversation scored and reviewable. Weekly reports on resolution rate, CSAT, and the questions your customers actually ask.
Built withClaudeOpenAIIntercomZendeskGorgiasRAG pipelinesn8n
/ Questions
What buyers ask us.
Will the AI make things up?
The agents we build are retrieval-grounded: they answer only from your approved content and say so when they don't know. Confidence thresholds route uncertain cases to humans. We measure hallucination rate during a supervised pilot before full launch.
How is this different from a chatbot we configure ourselves?
Off-the-shelf bots follow decision trees or answer generically. We build agents wired into your actual systems — they check real order status, apply your actual refund policy, and escalate with context. The difference shows up in resolution rate, not the demo.
How long until it's live?
A grounded pilot on your top ticket categories typically ships in 2–3 weeks, runs supervised for 2 weeks, then expands category by category as quality is proven.
See it applied in your industry
/ Free AI audit
See what this system saves in your numbers.
The free audit maps your current process, measures the hours, and models the payback — before you spend anything.
Request a free AI audit
No obligation · Roadmap is yours to keep