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/ Process

Four phases. No leaps of faith.

We sequence engagements so the quick wins land first and every phase earns the next one. Here is exactly what happens, what it costs you in time, and what you hold in your hands at each step.

  1. 01

    Diagnose

    Week 0 — free

    The AI audit. We interview the people doing the work, map the workflows, and measure where hours actually go. You get a prioritized roadmap with payback estimates for every automation candidate — a document worth having whoever builds it.

    • Workflow map
    • Ranked automation roadmap
    • Payback model per candidate
  2. 02

    Pilot

    Weeks 1–3

    We build the fastest-payback automation first and run it supervised against real work — real tickets, real documents, real calls. Success criteria are agreed in writing before we start, and you see measured results before committing to more.

    • Working automation on real volume
    • Supervised quality report
    • Go/no-go metrics
  3. 03

    Scale

    Weeks 4–10

    Proven systems expand across categories, teams, and workflows. Every addition ships with the same production discipline: confidence thresholds, human-review queues, logging, alerting, and documentation your team can actually use.

    • Expanded coverage
    • Monitoring dashboards
    • Runbooks & documentation
  4. 04

    Run

    Ongoing

    Processes drift; volumes change; models improve. We monitor exception rates, tune monthly, and surface new automation opportunities — or train your team and hand over cleanly. Both paths are first-class options, priced up front.

    • Monthly tuning & reporting
    • New-opportunity reviews
    • Or: full handover package

/ The guarantees

Built into every engagement.

01

Written success criteria

Every phase starts with agreed, measurable targets — deflection rate, hours saved, cycle time. If we miss them, you'll hear it from us first, with a plan.

02

You can stop at any boundary

Each phase is independently valuable and independently priced. Stop after the pilot and keep everything built so far — no penalties, no stranded work.

03

Everything is yours

Workflows, prompts, code, dashboards, documentation: delivered under work-for-hire from day one. Leaving us is easy, which is exactly why clients stay.

Phase one is free and takes about a week of calendar time. The worst case is a clear-eyed map of your own operations.

Start with the audit

/ Free AI audit

Find out what your hours are worth.

The free AI audit maps your workflows, prices the repetitive hours, and hands you a prioritized automation roadmap — yours to keep, whoever builds it.

Request a free AI audit

No obligation · Roadmap is yours to keep